If the customer-entered zip/postal code does not match the zip/postal code on file with the card-issuing bank, you will see an error message. If you have recently moved and were making a purchase with a credit card stored on your Guusto account, the charge may temporarily appear as pending on your statement before being removed.
There’s no option to edit a zip/postal code on a credit card, but it’s very simple to delete the credit card on your account and load a new one with the updated zip/postal code.
In the Guusto Mobile App, navigate to Settings > Credit Card and click “Edit” to be given the option to delete any cards, and “Add New Card” to load a new card.
In the Guusto Web Platform, navigate to Account Funds > Credit Card and click the “x” to delete a card, and “add new card” to load a new card.
If you’re still getting the zip/postal code error message when loading the new card, contact the issuing bank for your credit card to ensure they have a matching zip/postal code on your file.
Still have questions? Contact us anytime.