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How to recognize members within Microsoft Outlook?

Set Up the Guusto Add-in for Microsoft Outlook

Written by Sam

Integrating Guusto with Microsoft Outlook allows employees to recognize colleagues and access Guusto without leaving their inbox. Once deployed by your Microsoft 365 administrator, the Guusto add-in is available directly within Outlook across supported platforms.

Before you begin

To deploy the Guusto Outlook add-in, you'll need:

  • A Global Admin, Exchange Admin, or Microsoft 365 Admin role

  • Access to the Microsoft 365 Admin Center

  • An active Guusto account for each user, using the same email address as their Microsoft account

Note: Changes made in the Microsoft 365 Admin Center can take up to 24 hours to take effect. Users may also need to restart Outlook before the add-in appears.

Step 1: Open Integrated Apps

  1. Sign in to the Microsoft 365 Admin Center (admin.microsoft.com).

  2. Navigate to Settings → Integrated apps.

Step 2: Deploy the Guusto add-in

  1. Click Get apps.

  2. Search for Guusto Rewards & Recognition.

  3. Select the Guusto listing.

  4. Click Get it now.

Step 3: Assign users

  1. Under Assign users, choose who should receive the add-in:

    • Entire organization, or

    • A specific group if you'd like to pilot the deployment first.

  2. Review the requested permissions.

  3. Click Finish Deployment.

What your users will see

Once deployment has completed:

  • Users can access Guusto directly within Outlook, eliminating the need to switch to a web browser.

  • The add-in is supported in:

    • Outlook on the web

    • Outlook desktop

    • Outlook mobile (availability may vary depending on the platform and Outlook version)

  • Users must sign in with the same email address used for both their Microsoft account and Guusto account.

If the add-in doesn't appear immediately, allow up to 24 hours for Microsoft 365 to complete the deployment, and ask users to restart Outlook.

Troubleshooting

The Guusto add-in doesn't appear in Outlook

  • Confirm the add-in has been successfully deployed through Integrated apps.

  • Verify the user is included in the assigned deployment group.

  • Ask the user to restart Outlook.

  • Allow up to 24 hours for Microsoft 365 to propagate the deployment.

A user can't sign in

  • Verify the user has an active Guusto account.

  • Confirm the email address on their Guusto account matches the email address used for their Microsoft account.

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