If you have received multiple gifts, make sure to search your inbox for all messages from Guusto to claim each gift (see full claiming and redeeming instructions), to ensure you're not looking at an older gift in your account that you have used.
If your Guusto gift is showing $0 it means you have already redeemed your Guusto gift for a merchant gift card or it was sent to you as a pre-selected merchant gift. When you select a merchant to redeem your Guusto gift, the system instantly transfers and loads the funds to the merchant gift card bought off their website. Once you click on 'View gift card' the system then displays the fully loaded e-gift card for you to use.
Unfortunately, we do not have access to the merchant gift card systems to check the transaction history of a merchant's e-gift card. However, the gift card holder can contact the merchant's support team for that information by calling the phone number at the bottom of the gift card (see image below), or go to the merchant website for a gift card balance checker.
Still have questions? Contact us at [email protected] or the chat at the bottom right-hand of the page.