Important!
If you sign in using a workplace portal or SSO (Single Sign On) you will not be able to change or reset your password through Guusto. Please reach out internally to your program administrator who will be best equipped to help you gain access to your Guusto account.
1. On the login page click on Forgot Password? located near the bottom of the form.
2. Enter the email associated with your Guusto account into the empty field then click Reset via Email.
Please note: Guusto identifies users by email, not username. If you enter an email that isn’t linked to a Guusto account, the form won’t display an error, and no email will be sent.
3. You will receive an email from [email protected] with the subject line "Account Password Reset". Please navigate to your email client and check for the email. If you cannot locate it in your inbox, please check your spam or junk mail inbox, in case it has landed there. Ensure you use the most recent password reset email, as older links may no longer be valid. Refresh your inbox and check your spam/junk folders if you do not find the email quickly, ensuring to allow adequate time for delivery.
4. Once you locate the password reset email click on Reset Password. Try to engage the password reset email as soon as possible as the link expires after 7 days.
5. Create and type in your new password and click Reset Password.
6. Once you enter your new password you will be prompted to verify your password change through a verification code. To request the code, click the request button only once to prevent duplicate or delayed emails. Wait patiently for a few minutes while the email arrives before reattempting.
7. Head to your email inbox and take note or copy and paste the code to input into the empty field on the previous page or tab where you requested the code.
8. Once you have verified your password change you will be able to sign in using your new password!
Hint: If your Guusto account is associated with a Gmail email address, try the Sign in with Google feature before trying to reset your password!
If you continue to run into trouble with your password reset you can contact our Customer Support Team through email or our chat feature at the bottom right of our Guusto Help Centre!