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Can I change the merchant selected?
Can I change the merchant selected?

Can I redeem for a different merchant? How do I change the merchant?

Noah Reid avatar
Written by Noah Reid
Updated over a week ago

As a gift recipient, once you've selected the merchant and viewed the gift card, the merchant cannot be changed.

When you select a merchant to redeem your Guusto gift, there is a confirmation pop-up message that your choice cannot be changed (see image below). Once you confirm the selection and view the gift card, the funds are immediately transferred to the merchant's gift card processor to purchase the gift card for you.

We wish that gift card processors offered flexible refund policies, so we could open the Guusto gift to choose a different merchant, but we are required to adhere to their terms that all gift card purchases are final.

That said, you can definitely pass the gift link URL with the gift code to anyone you wish (ask them to copy and paste the link into their web browser bar), or print it out and pass it to them in person.

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