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If you received an error message like the image below, you have encountered an issue where our gift card provider failed to pass on the gift card you chose into our system. This is a manual fix on our end and we try our best to have the issue fixed as soon as possible - usually within a business day.

Please reach out to our team at [email protected], or through the chat box on the bottom right hand side of the screen, for further details and timeline on accessing your gift.

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