Guusto makes it easy to send and redeem rewards around the worldâperfect for recognizing team members across borders! If you're wondering how international reward redemption works, or how to activate this feature for your team, this article covers all the key points.
đˇď¸ Who Can Use This Feature?
The ability to redeem rewards internationally is available to organizations on the Premium Plan. If you're not on the Premium Plan and would like to explore it, please reach out to our team.
⨠Enabling the Global Merchants Feature (For Admins)
To allow recipients to redeem rewards worldwide, the Global Merchants feature must be activated in the reward senderâs/Admin's account.
To activate Global Merchants:
Navigate to your Workspace Settings.
Proceed to the Merchants section.
Toggle Global Merchants to ON.
Once activated, recipients will have access to a wide range of international merchant options.
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More Tips
Fund your team in multiple currencies (CAD and USD) to enable toggling and flexibility across regions.
Remember: once a reward is redeemed, the selected merchant cannot be changed.
Test the feature internally to ensure everything works smoothly before sending international gifts broadly.
For instance, some merchants like Under Armour only process USD gifts, making them unavailable for redemption if your reward is in CAD.
Similarly, Amazon US (USD) will not appear as an option if your Guusto reward is sent in CAD, as currency switching is not supported on Guusto.
đ How Do Recipients Redeem an International Reward?
The steps for redeeming an international reward are nearly identical to redeeming a regular reward. The only difference is that the list of available merchants may vary depending on:
The currency the reward was sent in
Whether the Global Merchants feature is enabled
For a full step-by-step guide, see our How to Redeem your Guusto Reward article.
đą Currency Conversion
When a reward is redeemed internationally, the currency is converted automatically based on the current exchange rate at the time of redemption. No additional action is required by the reward sender or recipientâGuusto handles the conversion seamlessly to make the process easy and transparent.
FAQ:
â Why is my merchant grayed out?
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If merchants appear grayed out, it's often because the redeemer hasnât entered the correct denomination. Users should double-check the amount theyâve entered to ensure it matches one of the accepted values. If the issue still isnât resolved, they can then contact our support team for further help.
â Why isn't the currency conversion reflected on my reward?
If you do not see the currency conversion reflected when redeeming your reward, we recommend reaching out internally to your admin. Theyâll need to make sure the Global Merchants feature is enabled on their end.