If the ZIP/postal code provided by the customer doesn’t match the one on file with the card issuer or bank, an error message will appear. If you’ve recently moved and tried to make a purchase using a credit card saved to your Guusto account, the charge may temporarily show as "pending" on your statement before it is automatically removed.
There isn’t an option to edit the ZIP/postal code on a saved credit card, but you can easily delete the existing card from your account and add a new one with the correct ZIP/postal code.
On the Guusto Mobile App:
Navigate to Settings > Credit Card, tap Edit to delete any saved cards, and select Add New Card to add a new one.
On the Guusto Web Platform:
Proceed to Account Funds > Credit Card, click the “–” icon to delete a card, then click Add New Card to enter new card details.
If you’re still seeing a ZIP/postal code error when adding the new card, please contact your credit card’s issuing bank to confirm that the ZIP/postal code on file matches the one you're entering.
Still have questions? Contact us anytime! :)