We strongly suggest changing the email address to one you will continue having access to prior to leaving your company, if possible. You can do so under Account > Settings. This will allow you to login independently following your departure. If you've already left, no need to worry, our team can help, see below!
If you lose access to the email on your account, because there is two factor authentication (2FA) on all Guusto accounts, you will be unable to login to your Guusto account.
To regain access, send an email to [email protected] from the address you want your account updated to, including as much of the following account information as possible:
Values and currency of gifts in the account
Sender names of the gifts in the account
Dates the gifts in the account were received
Reasons the gifts in the account were sent
The more information the better! If our team is able to verify the information provided, we can assist in resetting your account :D
Note: You will no longer be able to access your Guusto Workspace Member account. This means you won’t be able to select the Workspace Member account from the dropdown menu in the header bar on any page (Dashboard, Send Gifts, Manage Gifts, Account Funds, Shoutouts, Reports) to view the associated workspace data.