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What if my gift is not showing up in my Guusto account?
What if my gift is not showing up in my Guusto account?

Where is my gift? I can't see my gift in my account?

Noah Reid avatar
Written by Noah Reid
Updated over 9 months ago

Here are some common reasons you don't see a gift in your account:


You may be looking at the Account Funds section instead of the Redeem Gifts section.

The Account Funds section shows the available balance that you have for sending gifts. Make sure to navigate to the Redeem Gifts section to see gifts that you've added to your account to redeem.


The gift was claimed using your other email address.

Logged into your personal email? Try your other personal email or your work email.

To check the email address you entered when claiming your gift, open the original email/text message you received for the gift, and click the "Claim Your Gift" link. It will show the gift and the email used to claim the gift. Try logging in with that email if it is different!

The gift has already been marked as 'Used'.

Navigate to the 'Used Gifts' tab on the Redeem Gifts page to check if the gift has been labelled used by mistake. This does not affect the balance of the gift and is only an organizational feature. From there, you can mark it as Unused, putting the gift back on your Redeem Gifts page under the 'Unused Gifts' tab.

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